FAQs2020-06-16T12:48:18+01:00

Looking for answers? We’ve got you covered.

We’ve compiled a list of the questions we get asked the most often.

What is the recommended method to clean a micrAgard™ Product?2020-06-29T11:41:22+01:00

All the information you need for cleaning your micrAgard™ product can be found in our guide.

What is micrAgard™?2020-06-29T11:37:58+01:00

micrAgard™ is our exclusive anti microbial material, it is wipe clean and helps prevent the spread of illness and infection. This durable fabric is available in eight different colours and is well tried and tested within the industry.

micrAgard™ kills all germs and prevents cross-contamination even if the products are never washed or sterilized.

How do we use vouchers and coupon codes?2020-06-12T07:15:43+01:00

As you go through the checkout process there is a field for the coupon code, inputting your code here will apply the discount, and update the total.

Where else can I buy Openhouse Items?2020-06-12T07:13:13+01:00

As well as this website, you can also find our products on our ebay store. It’s full of pouch bundles and clearance items at discounted prices.

Can I return my item?2020-06-12T07:12:28+01:00

If your item has not been used and is in the original packaging, we can accept a return within 14 days of receipt of the goods. You will be responsible for arranging this return unless your item arrived damaged or faulty, in which case we will arrange collection on your behalf.

The exception is for our Made to Order products, as they will have specifically been made for you. As such, these cannot be returned for a full refund although if the item arrives damaged of faulty we will arrange collection and repair.

Please make sure you include a completed copy of this form with your return.

When will my parcel arrive?2020-06-12T07:11:59+01:00

1-2 day shipping is an estimate and sometimes this may take longer. We ask you to please contact us if you haven’t received your item in 5 working days.

What bag branding options do you have for text, crests, or company logos?2020-06-12T07:11:25+01:00

We have three standard in house options – Heat Transfer Printing, Welded Badges, and Embroidery.

Heat transfer printing is the most versatile option. It can be used for text, checker and simplistic logos, if you provide us with a high resolution image we can test print before production. Available in Reflective Silver, Black, White, Red, Blue, Green, Yellow and Orange.

Welded Badges are reflective and work well with more complex logos, giving a professional look. We have 5 different tooling sizes. A welded badge incurs a setup origination charge per colour and has a minimum order quantity of 10.

We can offer embroidery for your logo or crest. We tend to steer away from this option as it conflicts with our wipe clean infection control efforts, however it can be done in house to specification. Logos normally incur an origination charge.

Are products VAT exempt because I work for a Charity?2020-06-12T07:10:15+01:00

Often yes, although you would need to provide a VAT exemption certificate which can be obtained here: https://www.gov.uk/guidance/charity-funded-equipment-certificates-notice-7016-supplement#certificates

Can I have a discount because I work for a charity?2020-06-12T07:09:32+01:00

Openhouse support many charities, please contact sales@openhouseproducts.com and we will aim to help.

Can’t find what you are looking for?

If you can’t find the information you are looking for please call our Customer Services on +44(0) 333 990 0999 or fill out a contact form by clicking the button below.

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